How to Impress that Important Client
When you have customers who like spending a lot of money with your company, you want to do your best to impress them and keep them interested in your business. This is because they are providing your business with a good sum of money. You want to ensure that your relationship with them never gets sour but only flourishes.
It is beyond doubt that you have already given them the right impression on the first meeting and when they started using your product. It is also important that you keep them impressed when they visit again with your brand being at the forefront of their mind. Below are some ideas that you can use to impress them.
Clean your Office Well
You would not want to ask your client to visit you when your office is disarranged. That is why it makes sense to have the office professionally cleaned before inviting you customer to visit you. Also, ensure that your employees tidy up their workstations and dispose any mess like loose paperwork strewn across their desks. You can also choose to have a new office look by either installing framed pictures or getting a new plant.
Have a Ready Plan of Action
It also important to have a timetable of activities that you would wish to do with your customer during the day. For example, you can schedule a morning meeting with them, breaking up for lunch before you can give them a tour of your production facilities or a demonstration of your new products and services. You can schedule a dinner with them later on so as to strengthen the social bond.
Have them Picked and Dropped off at their Hotel
If you have clients from a far off country, it is kindness to arrange for them to be picked up and dropped at their hotel. You can have an executive chauffeur driving them around and impress them even more. If the cost of hiring an executive transport worries you then you shouldn’t be since the cost is not as high as hiring the same service from a local taxi firm. This is a way of giving you client a sense of importance and status and also showing them that you value them and their business as well.
It is a bugbear for any customer to have to sit around and wait for the supplier or partner organization officials to meet them. It is crucial to maintaining punctuality with both people you meet for the first time and even existing clients.
Prepare in advance before you can have them visit you. Have all the important items that you will need for the meeting at your disposal.
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