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How Incidence Response is Managed Using Security Standard Operations Procedure Incident response is an act of addressing and managing the outcome of a security breach or an incident following an organized approach. The purpose of the incident response is to be able to handle the situation in a way that whatever damage incurred can be reduced, as well as other factors like recovery time and costs. In specific terms, the incident response includes a policy that defines the component of what an incident is and a step procedure to be observed when an incident occurs. An organization’s incident response is made up of a computer incident team, security and general IT staff, representatives from the legal, human resources and public relations departments. In the many experiences of incidents encountered by SANS (SysAdmin, Audit, Network and Security) Institute, which is a world-class security operations center, they have offered these steps to handle an incident effectively.
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It is the main duty of an organization to prepare and educate users and the IT staff of the importance of updated security measures and train them how to respond to computer and network security incidents properly and quickly.
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It is an important need to create an incident response team, due to the fact that there is the threat of a computer incident, so that this group can function according to their task and act on resolving it. As soon as the team confirms that it is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team further investigates the incident problem in so far as to what extent has it spread and controls the spread by disconnecting the affected systems, as well as the affected devices, to prevent further damage. When the team validates the origin of the incident, this is followed by eradicating the root cause and all traces of the malicious code. After eradicating the root cause and traces of the malicious code, the data and software are restored from the already clean, backup files, making sure that no vulnerabilities remain and that systems are monitored for any sign of recurrence. The team evaluates on the incident and how it was handled and make recommendations as basis for future response and for preventing recurrence. Creating an incident response team in the organization is effective if the IT staff can qualify and fill in the role of incident responders and security operations center analysts. However, for large corporations, security measures are handled with prime importance, so that some corporations outsource from security service providers or contract specialists. To most organizations, they utilize a mix of their in-house incident team collaborating with an outsourced security analysts. Whatever is the mix up teaming, it is still vital that the organization requires global security standard training of its in-house incident response team from a reputable security provider.